Privacy Policy

1. Introduction

This Privacy Policy explains how the ICMS Learning Platform ("Platform", "we", "us", or "our") collects, uses, and protects your personal information when you use our online training services.

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with international data protection standards.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Basic Information: Title, first name, middle name, last name, username, email address, country
• Professional Information: Organization, organization country, job title, USAR team/role, team type, years of experience
• Contact Information: Phone number (optional)
• Preferences: Preferred language, timezone, notification preferences

2.2 Usage Information

We automatically collect information about your use of the Platform:

• Course enrollment and progress data
• Quiz and exam scores
• Module completion status
• Time spent on training materials
• Login dates and times

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Account Management: Creating and maintaining your user account
• Course Delivery: Providing access to training materials and tracking your progress
• Certification: Issuing certificates upon course completion
• Communication: Sending course-related notifications and updates
• Support: Responding to your questions and providing technical assistance
• Improvement: Analyzing Platform usage to improve our services
• Compliance: Meeting legal and regulatory requirements

4. Legal Basis for Processing

We process your personal information based on:

• Consent: You have given explicit consent for processing your data
• Contract: Processing is necessary to provide the training services you've enrolled in
• Legitimate Interest: Improving our services and ensuring Platform security
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• INSARAG Organizations: Your progress and certification data may be shared with relevant INSARAG entities
• Service Providers: Third-party services that help us operate the Platform (e.g., hosting, email services)
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure password storage using industry-standard hashing
• Regular security audits and updates
• Access controls and authentication systems
• Regular data backups

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Course Progress: Retained for historical records and certification verification
• Certificates: Retained indefinitely for verification purposes

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal obligations)
• Portability: Receive your data in a portable format
• Withdrawal: Withdraw consent for data processing
• Objection: Object to certain types of data processing

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on the Platform:

• Essential Cookies: Required for Platform functionality (authentication, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with the Platform

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit Platform functionality.

10. International Data Transfers

As an international training platform, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

The Platform is intended for professional use by USAR team members and emergency response personnel. We do not knowingly collect information from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

14. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.